Keystone Computer Group 2009

Job Reference Number

B/Minehead/GuestServicesAdvr

Job Title

Guest Services Advisor

Purpose of Role

We require a flexible and proactive Team Member to work in our Guest Services Department. To assist in dealing with any Guests queries or concerns and resolving problems to exceed our Guests expectations.

 Key responsibilities and duties include

• Dealing with any Guests queries where you will provide Resort knowledge which will include opening and closing times of venues, Splash pool etc
• Resolving any problems using exceptional customer service skills
• Liaising with various departments regarding any issues that may arise e.g. Accommodation queries, Food and beverage queries
• Some administration duties including filing, photocopying etc
   

Requirements

The ideal candidate should:

• Have good communication skills
• Be a committed Team Player including being flexible and enthusiastic
• Passionate about delivering exceptional Customer Service
• Have a problem solving attitude
• Confident to work on own initiative as necessary

Benefits include

• Subsidised Accommodation available on Resort (over 18 only)
• Subsidised Team Diner
• Many of the Resorts facilities can be used for free
• Free Laundrette
• Holiday discounts for immediate family
• Plus many more!
   

Contact Information

Please send applications in writing to Jo Owen, Human Resources Department, Butlins Ltd, Minehead, Somerset. TA24 5SH.

Alternatively, to submit an electronic application for this vacancy, please click the link below. Please note you will need to submit a copy of your CV in either Word or PDF format.

Note for internal candidates: please inform your line manager before you apply.

Full Time:

Yes

Closing Date:

10/05/2010

Salary:

Discussed at interview

Application Details:

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